Privacy Policy

1. Introduction

Welcome to HereFolk ("we," "our," or "us"). We operate the website herefolk.com and provide subscription-based telephone companionship and wellness check-in services to families across the United States.

We are committed to protecting the privacy of our customers and the individuals in their care. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or subscribing to our services, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you create an account or subscribe to a HereFolk plan, we collect:

• Your full name and email address
• Billing address and payment information - note that all payment transactions are processed securely by Lemon Squeezy, our third-party payment processor. HereFolk does not store, handle, or have access to your full credit card details at any time.
• The first name and phone number of the individual who will receive our wellness calls
• Emergency contact information you choose to provide
• Any preferences or notes you share with us during onboarding

Information We Collect Automatically

When you visit herefolk.com we may collect:

• Browser type and version
• Pages visited and time spent on each page
• Referring website address
• General geographic location at the country and state level
• Device type and operating system

We collect this information through standard web analytics tools to understand how visitors use our website and to improve our service. We do not sell this data or use it for advertising purposes.

Information From Service Delivery

As part of delivering our wellness call service, our specialists maintain brief written notes following each call. These notes record the general mood, topics discussed, and any relevant observations about the individual receiving the call. These notes are shared only with the subscribing family member and are never disclosed to any third party.

3. How We Use Your Information

We use the information we collect exclusively to:

• Deliver the subscription service you have purchased
• Send you written call summaries and family updates as described in your plan
• Process your monthly subscription payment through Lemon Squeezy
• Send you service-related emails including receipts, renewal reminders, and important account notices
• Respond to your questions and support requests
• Improve the quality and consistency of our service over time

We do not use your information for advertising. We do not sell your information to any third party. We do not share your information with any marketing company or data broker under any circumstances.

4. Payment Processing

All payments are processed securely by Lemon Squeezy, a trusted third-party payment processor. When you enter your credit or debit card details during checkout, that information is transmitted directly and securely to Lemon Squeezy. HereFolk never sees, stores, or handles your full card number, CVV, or billing details beyond what is necessary to identify your account.

Lemon Squeezy maintains PCI DSS compliance and employs industry-standard encryption to protect all payment data. You can review Lemon Squeezy's privacy practices at lemonsqueezy.com/privacy.

Your subscription renews automatically each month on your billing date. You may cancel at any time with no penalty by contacting us at billing@herefolk.com or managing your subscription directly through your account dashboard.

5. How We Protect Your Information

We take the security of your personal information seriously. We implement the following measures to protect your data:

• All data transmitted between your browser and our website is encrypted using SSL/TLS technology
• Access to customer account information is restricted to authorized personnel only
• Call notes and family summaries are stored securely and accessible only to the subscribing family member
• We do not store full payment card details on our servers at any time
• We regularly review our data handling practices to ensure they meet current security standards

6. Information Sharing and Disclosure

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes under any circumstances.

We may share limited information only in the following narrow circumstances:

• Service delivery: With our trained specialists who need your loved one's first name and phone number to make scheduled calls - nothing more
• Payment processing: With Lemon Squeezy solely to process your subscription payment
• Legal compliance: If required by law, court order, or valid governmental request - we will notify you where legally permitted to do so
• Business protection: To investigate or prevent fraud, security incidents, or illegal activity that directly affects HereFolk or our customers

In every case we share only the minimum information necessary for the specific purpose.

7. Data Retention

We retain your account information for as long as your subscription remains active and for a reasonable period afterward to resolve any billing questions or disputes. Call notes and family summaries are retained for the duration of your subscription and for 12 months following cancellation, after which they are securely deleted.

You may request deletion of your personal information at any time by contacting us at billing@herefolk.com. We will fulfill all deletion requests within 30 days unless we are legally required to retain certain records.

8. Your Rights As A Customer

As a customer based in the United States you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information in your account
• Delete your personal information subject to any legal retention requirements
• Opt out of any non-essential communications at any time
• Cancel your subscription at any time with no penalty

To exercise any of these rights, contact us at billing@herefolk.com. We respond to all requests within 30 days.

9. California Residents - CCPA Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act. You have the right to know what personal information we collect, request deletion of your information, and opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at billing@herefolk.com.

10. Children's Privacy

Our services are designed for adult family members subscribing on behalf of their loved ones. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor please contact us immediately at billing@herefolk.com and we will delete it promptly.

11. Third Party Links

Our website may contain links to third party websites such as our payment processor. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or service after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: billing@herefolk.com
• Website: herefolk.com
• Response time: We respond to all privacy inquiries within 24 hours.